Refund policy

Refund & Return Policy

At Austin Vane, customer satisfaction is our priority.

Return Eligibility
• Items can be returned within 7 days of delivery.
• Products must be unused, unwashed, and in their original condition with all tags attached and in its original packaging.
• Items damaged due to misuse or normal wear are not eligible for return.

Exchange
• If you receive the wrong size or a defective product, we will gladly arrange an exchange, subject to stock availability.

How to request
• Email info.austinvane@gmail.com with your order number, the size you need and a clear photo of the item. We will confirm and guide you through the next steps.

Damaged or wrong items
If your order arrives damaged or incorrect, email us within [48 hours] of delivery with
photos or an unboxing video. We will send a replacement or refund.

Refunds
• Once we receive and inspect your returned item, your refund will be processed.
• Approved refunds will be credited to your original payment method within 5–7 business days.

Non-Returnable Items
• Gift cards.
• Products marked as Final Sale.
• Items returned without original packaging or tags.

Need Help?
For any questions regarding returns or refunds, contact us at:
Email: info.austinvane@gmail.com
Support hours: Monday to Saturday, 10 AM to 7 PM.